Service Convenience and Relational Exchange in Electronic Mediated Environment: An Empirical Investigation

Determinants and Influences of Service Convenience in Electronic Mediated Environment (EME): An Empirical Study of Chinese Consumers

The huge market potential and greater levels of services in Electronic Mediated Environment (EME) require an in-depth understanding of Chinese consumer perceptions and behaviors in relation to services in EME and potential impact on long term exchange relationship. Therefore, the purpose of this study is to develop a research framework and empirically test the analytical framework to Chinese co...

An Integrative Framework of Service Convenience, Service Consumption Experience, and Relational Exchange in Electronic Mediated Environment (EME)

The purpose of this study is to provide insights into consumers’ perception of service convenience and services consumption experience (conceptualized as two second-order formative constructs) and their potential influence on the development of long-term exchange relationship among consumers and service providers in the context of E-Services or broadly Services in the Electronic Meditated Envir...

Service Convenience, Trust and Exchange Relationship in Electronic Mediated Environment (EME): An Empirical Study of Chinese Consumers

Antecedents and Consequents of Service Consumption Experience in Electronic Mediated Environment - Empirical Evidence from Electronic Service Industry in China

This study examines how service consumption experience affects long-term relational exchange in the EME. An analytical framework is developed and tested to validate a comprehensive research model of service consumption experience and its antecedents and consequents, in the EME, leading to long-term exchange relationship between the consumers and service providers. Analyses of data from 415 Chin...

An Empirical Investigation of the Determinants of Users Acceptance of E-banking in Singapore: Based on Technology Acceptance Model

Singapore is depicted to be the fastest growing telecommunications nation in Asia. Presently, all the members of the Singapore banking industry have engaged in the use of Information and Communication Technology as a platform for effective and efficient means of conducting financial transactions. This paper focuses on determining the level of users’ acceptance of the electronic banking services...